Refund policy

We want you to love every order from Mercado Hispano. If something isn't right, we're here to help.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery. Include your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, and you won't need to send the item back.

Unopened items

Unopened, non-perishable items in their original packaging may be returned within 30 days of delivery for a refund of the item price. Return shipping is the customer's responsibility unless the return is due to our error.

Items that can't be returned

For food safety and hygiene reasons, we can't accept returns on opened or used food, beverages, teas, coffee, beauty and personal care products, or dietary supplements, unless they arrived damaged or defective. Perishable items and items marked final sale are also non-returnable.

How to start a return

Visit our Contact Us page and send us your order number, the item(s) you'd like to return, and the reason. We'll reply within one business day with instructions.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Questions? We're happy to help in English or Spanish.